How to use the Reception Portal

This article provides a walk through of the features within the Reception Portal.  Please note access to the portal is dependent on having a HART Engines log-in and correct permissions to access the portal.  Please message HART Support for more information.

Accessing the Reception Portal

• Via the main HART Engines page hover over Reception and click Reception Portal

• Alternatively directly access the portal via https://cloud-reservations.net/RoomArrivals/Index/2304?app=Front replacing the digits with your property ID

Check In screen

• The Date can be changed in the section above and will default to todays date
• The view will default to those Expected to arrive however can be toggled to view those guests that have Arrived or All guests
• The Refresh button will refresh the page and update the list details

• The first column details the status of the arrival with a tick showing the arrival is complete.  The Sheet symbol indicates that the guest has completed their pre-registration form
• The ID column includes the reservation ID  and a colour to indicate the housekeeping condition of the room allocated
• Along with the Guest Name the third column includes and Occasions in green text and VIP codes in red
• The Room allocated is displayed in the fourth column.  Please note any amendments to this must be made in the PMS

• The Check In Button performs the same action as within the PMS, updating the status of the room
• The Select button should be used where the guest has not completed their pre-registration form and will open the form relating to the guest in order for them to complete with their details.  Please note that by default when a guest completes the form the page will return to the page above after a delay.  It is recommended that a PIN is added within the pre-registration configuration more information on which can be found in this article