How to refund a Non Resident Guest

Modified on Mon, 19 May at 4:56 PM

By the end of this training article you will be able to:

Refund a non resident guest and print a VAT invoice

There are regular occasions in which a guest needs to be refunded for something that is not linked to a room booking or a function booking.

For example a POS order or an item they purchased from the spa or reception like a book or a soap.

Go to Reception/ Cash Card.

In here add the Revenue you are refunding in the first line.

Now click on Add and add the Payment type you are giving the money back to. This is for non integrate hotels or Cash and Bacs refunds only.

Save will print a VAT invoice and Save Email will create the VAT Invoice and open the email editor to email the invoice to the guest.

Terminal will connect the refund to your pdq so the guest can insert their card and be refunded, only if the guest is present and your payment system is fully integrated.

Credit Card is to be used as a non present transaction.

Delete Entry removes the highlighted line above.