How to troubleshoot Night audit 'Open POS Order' Message

Modified on Tue, 18 Jan, 2022 at 5:01 PM

By the end of this training article you will be able to:

Locate the open POS order in the pending folio
Troubleshoot why the night audit has stopped at the 'Open orders' message
Search for open orders within the POS browser

Running the Close Day produce can stop and warn the user that POS orders are left open. The user can continue, but this is the last chance for an order to be closed where it should normally be close to.

We recommend that the night audit contacts the restaurant staff on shift to close any open orders, if the night audit has to be run before cashing up. All open orders must be closed from the POS system.

Any open orders that are left open during the close day process move to the Pendings Folio created inside the property’s account, but only if the night audit decides to proceed with the end of day procedure, rather than closing the remaining open orders.

HART Tip: To find this folio go to global > advanced and the folio id is showing under 'Pending's Folio'. This can then be pick up via the 'Folio Finder' on the tool bar. Or reports > open balances and double click onto the folio ID of the Hotels sales ledger account.

All orders can also be reviewed via Materials > POS browser. Please note that this screen is in search mode by default.

To start to search for open order select Open in the Status column, now search (F6) and all open orders will come up.

You can restrict the results by Outlet or Date before searching for all open orders.

A useful report to run the next day would also be Reports > Point of Sales > Incomplete Checks. This lists all the open and incomplete orders, in case the POS browser is not accessible with the user log in credentials.