How to Cancel a VAT Invoice (UK Only)

By the end of this article you will be able to;

• Cancel and Invoice
• Locate an Invoice
• Understand at what stage you cancel an Invoice

Sometimes at check out a VAT invoice is produced and the guest only then realises that there is an incorrect charge. In that case, the user has the option to cancel an invoice, amend the charges and produce a new invoice. 

Please remember that cancelling a VAT Invoice does not cancel the charges inside billing, therefore after you have cancelled the VAT Invoice you need to make the necessary adjustments inside the billing. Such adjustments can be done only while the reservation is checked in. 

The Cancel is at the bottom of the check out screen.

You can also locate an invoice via Reception > Cashier. Next enter your Logon Password and your Cashier Number, so that it knows who is going to take this action.

After you have entered your credentials and selected OK the main window of the Cashier opens. There you need to choose the Invoices tab, where (at the bottom part of the window) you can see a list of all the VAT Invoices issued the same day.

Highlight the VAT Invoice you want to cancel and select the Cancel button, which is located right above the main lines of information. 

After the VAT Invoice cancellation, a Void bill will be printed out.

Cancelled VAT Invoices appear in red colour.

If you want to see older VAT Invoices just press the Old/New button. Remember that VAT Invoices of previous dates cannot be cancelled – they can only be Credited; you can just see them from here.

For any amendment of older invoices please use the late charge function.