Using the Panel in HART

Modified on Tue, 18 Jan, 2022 at 11:14 AM

By the end of this training article, you will be able to:

Understand how the panel can assist you with challenging tasks

Configuration > Panel

The panel is very useful to complete tasks that are not needed daily but are vital to the business when it comes to fixing more advanced things in HART. Not all functions are for UK hotels, but these are the only ones explained inside this manual.

Import Items

In Import Items, any user can import lists of items. You will need an excel sheet that contains the item names inside the first column and the other columns are empty. Also, keep in mind that the maximum number of characters an item can have in Hart 50. The maximum number of characters the POS allows is 20.

This import section can only import the name of the item, if you wish to import items with additional information, please contact Hart support by creating a ticket. and they will provide you with an adequate template and import the items for you.

Sync Phone

This option is used to synchronize your telephones to HART via the telephone interface once this has been set up.

Check Channel Queue

This function will display the number of pending entries to your channel manager after synchronization has been run. It is a useful tool to check if you are worried that rates are not syncing correctly.

Anything over 850 is considered a very long queue and may take several hours to clear. If the channel queue is not going down, or you are worried about how many entries you have, please contact HART Support.

Delete Channel Queue

This can be used in the instance you have a huge queue and need to reset. This should not be used regularly though as it can cause problems with availability changes caused by bookings in HART.

Find Rates with both Level and non-Level prices

Rate plans should not have both level and non-level prices in this, and this tool will help you identify if any exist.

Click on the option and the following window will open if any of these exist.

From here you can choose to double click onto one of the entries to open the rate plan or Select All or Deselect All. The user then uses Delete Selected to delete any of the entries on the rate plans above.

Find Rates with no prices

This option will display any rate inside your existing rate plans that are set up with 0 prices.

Reset Invoice Print out for Folio

Is used very rarely when a seemingly balanced folio shows a message saying that the vat invoice is not balanced. To double-check this go to the folio and use modify. In a case like this, some of the billing entries will show in red (vat has been applied) and some will show in blue (vat has not been applied). The user has then the option of resetting this folio and reprinting the vat invoice after.

Revert Menu Card Changes

Any changes to the menu card made by any user can be reverted. Select the user from the drop-down that made the changes and free type how many minutes ago. Once the user selects Revert all changes by that user within the minutes chosen will be reverted.

This option should only be used if you are sure that you are not undoing any intentional changes.

Update Service Type

This function gives the user the opportunity to reassign any services to any facility.

Select one of the five service types from the drop-down, select the type you wish to update, and use Update Type.

This relates to the service that is displayed in Configuration > Services.

Extend Expiry Date of Vouchers

This is very useful in cases where, for example, the hotel must shut for a period and all vouchers need to have their expiry date extended.

The From and To date is to determine the expiry date span. Inside the New Expiry Date select the date all the vouchers, selected within the expiry span, should now expire on.