How to process a bedroom no show

Modified on Fri, 8 Sep, 2023 at 11:55 AM

By the end of this training article you will know;

How to charge a no-show with a deposit
How to charge a no-show without a deposit
How to find any no-shows in the system

This guide can be used to process charges when an arrival room has been set to no-show.

Charge when a deposit is present

To charge a no-show booking that contains a deposit go to Financials > Sales Ledger and double click into the Name field,

type at letters of the Account or Guest name. This will provide a list of possible matches. Double-click on the guest's name if you wish to charge the no-show fee.

Now go to the Folio tab (with a star at the front) and right-click Add Entry to create a correction folio.

The deposit from the booking would have dropped into the pending folio. If you are unsure where to find this, please ask your accounts team to move the deposit for you. In the pending folio, select Modify and tick the deposit you wish to modify, just like you would in any other billing scenario (bedrooms, functions or group bookings).

Once the deposit has been moved to the guest's correction folio use the Charge window to add the cancellation charge and print a VAT Invoice.

Charging where no deposit is present

If the no-show did not contain a deposit but you still wish to charge the guest you follow the above steps, but after adding the Charge in the charge window you must also manually take the Payment to balance the billing and then print the VAT Invoice.

Reporting on no-shows

To find any no-shows for any date please go to Reports > Front Desk > No Shows Guest and select the from and to date you are looking for. Note that this is the date the booking was turned into the No Show status. Run the running man.

To pick up a booking double-click on it and the room booking will open. Double click on the Status and a box with the below message will open offering you to Restore the booking. Select Yes if you wish to do so.