How to use Service Charge and Gratuities in POS

By the end of this guide you will:

• Know the difference between service charge and gratuities within Hart
• Be able to configure both within the POS

The difference between service charge and gratuities

Service charge: an charge applied to the total value of a guest bill typically at a set percentage of the total bill however Hart can also support fixed amount service charges as well as charges based on the number of covers.  This charge can be set to be made automatically or manually

Gratuity: An entirely discretionary amount given by a guest

Configuration of service charge and gratuities within the POS

Configuration takes place within Configuration > Outlets > Configuration.  Within the highlighted section of the screen:

On the left hand side of the Screen Gratuities should be configured which must have a distinct revenue code from service charge.  For advice on which revenue code should be used please consult your finance team or view on guide on configuring revenue codes.

Unless advised otherwise by your finance team the VAT for gratuities and service charge should always be set to 0%

The same process must be followed for Service Charge on the right hand side of the screen again with a distinct revenue code from gratuities

For Service Charge also add:

Min Covers: The minimum number of covers and service charge should be applied to leaving this blank will apply to all

Value: the value of service charge which is set to a % as a default however unticking this field will set it to a fixed value

Mode: Automatically applied or Manual where the Add Service Charge button must be pressed on the POS