How to Refund or Late Charge to a Check Out Booking

By the end of this training article you will know;

• How to charge a refund against a checked-out booking
• How to Late Charge a checked out booking

To charge a refund against a checked-out booking go to Reservations > Room Booking and search for the booking by double-clicking into the Name field which opens the guest wizard, and select the guest name.

Find the row of the guest booking and double-click on this to open the actual booking. The room booking will open. 

Now select the  Billing tab and Late Charge.

A new window will open which allows you to create the refund or to add the additional charge. The first row is here to add the revenue you wish to charge or refund. 

1. Select the Revenue Centre and enter the Amount. Add a - ( a minus) if this is a refund in front of the amount. 

2. Now select Add Entry from the bottom of the screen, this will add an additional line which is the Credit row. 

3. In here select the Payment Type from the drop-down or use the Credit Card function if you are fully integrated with either Verifone or Fiserve. 

4. Now select Print Invoice and the Late Charge has been completed.

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