How to Change Payment Method to a closed POS Order

By the end of this training article, you will be able to;

• Change the payment method on a closed order

First find the Order number by using the shift report. In the below example the order number is 1098 (3 is the table number).

Now select the reopen button at the bottom row of your HART POS. 

Now ky in your override code, the order number and your Operator. 

Once the order has been reopened it will show to the top right hand side of the POS screen. 

Select Payment again from the bottom of your screen. Now delete the incorrect payment type showing to the bottom left hand side. In order to do that, click onto the the payment type and amount so it turns blue, now select the button Delete in red to the right hand side. 

This is now an open order that has yet to be paid. Please follow the usual procedure to close this order as you would with any other open order you are wanting to pay off.