Taking integrated PDQ payments

This guide walks through the process of taking payments via PDQs integrated to HART.

Please note this feature is only currently available for properties utilising Clover devices from FiServ.

For more information and guidance on the set up of integrated PDQs please contact HART Support.

Initiating a payment from the PMS

From the billing area of any screen in the PMS, pressing the Terminal button will initiate the process.  Enter the amount required to be taken and press the Proceed button following which this amount should appear on the PD.  Please note there is a maximum 60-seconds between initiating the transaction and payment being made following which the transaction will time out and need to be repeated

Once the guest has successfully completed the payment process via contactless/chip & pin then the amount will be returned to HART including the payment method.  

Pairing a PDQ with a PC is done via the Tools menu at the top of the screen following which the relevant terminal can be selected:

Initiating a payment from the POS

 From the POS there is a similar functionality.  When the Payment button is pressed against a check the Card option should be selected from the payment screen which will pop the screen below:

Again the PDQ for  F&B has been paired with the POS terminal with a new terminal paired via the Terminal button on the bottom ribbon (please scroll along to the right):